General Statement:

The Distance Learning Facilitator is responsible for supporting and enhancing the online learning experience for students. This role involves coordinating, facilitating, and assisting in the delivery of remote education programs. The facilitator ensures that students have access to the resources, guidance, and support needed to succeed in a virtual or hybrid learning environment. They act as a liaison between students, instructors, and educational administrators, fostering an environment conducive to independent and collaborative learning.

Specific Duties and Responsibilities:

1. Course Management:
• Assist in the general function of online courses and learning management systems (LMS), such as Apex, Blackboard, Moodle, or Canvas.
• Monitor and track student progress, ensuring all course materials and resources are accessible and up to date.
• Coordinate and communicate course schedules, deadlines, and assignments to students.
2. Student Support and Engagement:
• Provide technical support for students navigating online learning platforms, troubleshooting issues, and resolving access problems.
• Offer personalized guidance and academic support to students, responding to inquiries and concerns via email, chat, or virtual office hours.
• Motivate and encourage students to stay on track with their learning goals, providing proactive communication about course expectations and deadlines.
3. Collaboration with Instructors:
• Work closely with instructors to ensure smooth delivery of course content in a distance learning environment.
• Communicate with instructors when necessary.
4. Technology Integration and Training:
• Train students and faculty on using distance learning platforms, communication tools, and educational technologies.
• Stay current with emerging e-learning technologies and best practices to enhance the virtual classroom experience.
• Troubleshoot basic technical issues related to course delivery, video conferencing tools, and other online resources.
5. Administrative Support:
• Maintain accurate records of student participation, assessments, and overall performance.
• Prepare reports and documentation related to student progress and course outcomes.
• Assist in the development of policies, guidelines, and procedures for the online learning environment.

Essential Job Functions:

• Facilitation of Online Learning: Manage day-to-day operations of online courses and manage the resources needed for those courses.
• Student Interaction: Provide responsive communication to students, and assistance as needed.
• Technical Support: Offer support for both students with learning management systems, communication platforms, and digital resources.
• Collaboration: Partner with faculty and other stakeholders to ensure seamless implementation and administration of online courses.
• Data Management: Track and report on student performance, course progress, and attendance to relevant stakeholders.
• Quality Assurance: Ensure all distance learning experiences align with educational standards and best practices.

Skills and Qualifications:

• Strong familiarity with Learning Management Systems (LMS) and online communication tools (Zoom, Microsoft Teams, etc.).
• Excellent communication and interpersonal skills, with the ability to interact effectively with students, instructors, and staff.
• Problem-solving skills, particularly in a remote learning environment.
• Ability to work independently and manage multiple tasks simultaneously.
• Experience in online education or teaching is preferred but not required.

Physical Demands:

• The role is typically classroom-based, with the requirement to work hours on a computer, facilitate online learning, and provide administrative support.

This position requires someone who is adaptable, organized, and passionate about helping students succeed in a virtual learning environment.